Features and Advantages IP integration: Realization of remote
office, home office, and mobile office is made to extend range of
customer service center, incorporating with traditional PBX and IP
voice technology. Practicability: Establishment of system platform
keeping practicability as a principle, closely incorporating with
enterprise CRM application and future extension. Reliability:
Adoption of high-reliability system and adoption of redundant
backup for key equipment to ensure continuous operation of customer
service center. Manageability: Adoption of distributed system,
centralized management for integrated resolution, including system
management maintenance, business management etc. Increase of
service quality: Unification of window to the outside world for
enterprise, standardization of customer service and improvement of
corporate image. Increase of working efficiency: 7*24 hours service
without any restriction of geographic range. Individualization
service: Automatic access of customers file to solve customers
problems with strong points. Professional service: Strong computer
system support to make call center representative can easily answer
all questions of customers. Increase of competitive vitality:
Expansion of information sources, enhancement of communication with
customers and more business opportunities to be available.
Technical strength: Senior qualified software and hardware engineer
forces/ hardware equipment suppliers with best goodwill, successful
implementation of large-scale call center projects for many years/
professional, sincerely, cooperative and team spirit.