Resolution for Customer Service Center

Overview

Features and Advantages IP integration: Realization of remote office, home office, and mobile office is made to extend range of customer service center, incorporating with traditional PBX and IP voice technology. Practicability: Establishment of system platform keeping practicability as a principle, closely incorporating with enterprise CRM application and future extension. Reliability: Adoption of high-reliability system and adoption of redundant backup for key equipment to ensure continuous operation of customer service center. Manageability: Adoption of distributed system, centralized management for integrated resolution, including system management maintenance, business management etc. Increase of service quality: Unification of window to the outside world for enterprise, standardization of customer service and improvement of corporate image. Increase of working efficiency: 7*24 hours service without any restriction of geographic range. Individualization service: Automatic access of customers file to solve customers problems with strong points. Professional service: Strong computer system support to make call center representative can easily answer all questions of customers. Increase of competitive vitality: Expansion of information sources, enhancement of communication with customers and more business opportunities to be available. Technical strength: Senior qualified software and hardware engineer forces/ hardware equipment suppliers with best goodwill, successful implementation of large-scale call center projects for many years/ professional, sincerely, cooperative and team spirit.